FAQ
Unfortunately, no. Our hotel does not accept pets.
Yes, our wellness areas — the Mountain Spa and panoramic Sky Spa — are open all year round to external guests.
👉 Click here to discover our DaySpa offer.
Yes, the Spa is included in all our wellness packages and offers.
However, you can also book stays without Spa access, or add the wellness experiences separately.
No, in all our wellness areas — including Private Spa options — wearing a swimsuit is mandatory.
Our staff is authorized to enter the wellness areas for standard checks, always with full respect for your privacy.
Unless otherwise agreed or included in a special package:
- Check-in: from 2:00 PM to 10:00 PM (arrivals after this time are not possible)
- Check-out: by 10:30 AM
Yes, to confirm your booking we always require:
- a deposit, or
- a credit card as guarantee,
depending on the season and booking type.
Please contact us for specific details.
Yes, a refund is available according to our cancellation policy.
We offer flexible conditions, which vary depending on the season and rate selected.
You can check all the information online, or contact us directly for clarification.
We recommend booking as soon as your dates are confirmed, especially:
- on weekends,
- during public holidays,
- and in high season.
Availability is limited and tends to sell out quickly.
Yes, we offer a covered, indoor parking area within the property (not supervised), available for a fee.
A public parking area is also located in front of the hotel, which is currently free with a time disc during certain times of the year.
Yes. The entrance, common areas, elevator, and some rooms are fully accessible to guests with disabilities.
Please inform us of any specific needs at the time of booking.
In some cases, yes. We kindly ask that you notify us in advance so we can fully understand your needs and find the best possible solution together.
We are not a family-focused hotel, but we are happy to welcome a limited number of children, depending on the period and availability.
Yes, the room is cleaned every day.
Bed linens are changed at least twice a week and always at every guest change.
Towels are changed at least three times a week and always at every guest change.
Yes, you can request them at the Reception.
Extra services are subject to availability and may incur an additional charge.
Out of respect for the environment, we kindly invite you to request them only if necessary.
The City Tax is a mandatory local tax, charged in addition to the cost of your stay.
As this tax is collected on behalf of the Municipality and is not a hotel revenue, payment is kindly requested in cash upon arrival to avoid additional transaction fees.Thank you for your understanding!